tried to use hxxp:///en-us/kb/927392 but get access denied when use bootrec /fixboot command.Are you in a regulated industry? If so using the native BitLocker is not enough to prove compliance. Yes we tried to decrypt using recovery data from console as suggested in but the result is no disk encrypted that's why there's option fix mbr like this from tools ESET Recovery Media Creator but didn't succeed. I would have to advise you submit a ticket with us if this happens again: as hopefully then we can shed more light on this for you. I am afraid I couldn't tell you why the machine had gone into Windows Automatic Repair, there are a few things that could cause this. I understand you have now reinstalled from a backup and we would no longer be able to collect any useful logs from the machine to provide you with more context. If Windows has gone into Automatic Repair, you need to decrypt the Workstation in order to allow Windows access to the data and repair where required. Hi followed what we would suggest if you had submitted a case with us. What should we do when this situation happen again in another laptop ? My question is,how is this happen ? is it possible because efde ? and decided to reinstall as the user really need to get back the laptop. Using windows 10 iso as suggested but got access denied when using the bootrec /fixbootįortunately the data already backup in external device.

Tried to fix mbr from usb bootable efderecovery.dat still get the same error. We tried to using recovery data (efderecovery.dat generated from console) but it says no disk encrypted. after successfull in pre boot authentication the windows show automatic repair couldn't repair your pc and always show this when tried to restart after pre boot authentication efde the laptop start to diagnose the windows and didn't succeed so back to pre boot authentication. when the efde start to encrypt the user feel the laptop became slow and try to restart (according to the console, this user encrypt the disk in less than 10% before restart).

Eset encryption